To update your password:
Log into your account.
Navigate to the account settings or profile section.
Choose the option for "Change Password."
Input your current password followed by your new preferred password.
Verify the new password and save the modifications

If you have forgotten your password:
Click on the "Forgot Your Password?" link located on the login page.
Enter your registered email address.
Check your email for a password reset link.
Click on the link and follow the instructions to establish a new password.

To sign in to your account:
Visit the login page.
Input your registered email address and password.
Click on the "Log In" button.

To create an account, carry out the following steps:
Select either the "Sign Up" or "Register" button on the homepage.
Input necessary details like your name, email address, and generate a password.
Confirm your email by clicking on the link provided in the email sent to you.
Proceed with any supplementary profile configuration if needed.

You will receive a confirmation message from us via your email or WhatsApp. Your booking has been verified and an invoice has been provided.

Yes, all packages include travel charges. If your location is far from cities, travel expenses will apply, and you will be notified in advance. (Not included with Candlelight Dinner Packages)

Yes, we offer decorated room-stay packages.

Yes, all packages include travel charges. If your location is far from cities, travel expenses will apply, and you will be notified in advance. (Not included with Candlelight Dinner Packages)

If an event is canceled or postponed, you will normally be notified via email or SMS.
You may be offered a refund or the option of transferring your reservation to a new date or an alternate option.
Contact customer service for more assistance.

To get savings, look for promotional coupons on the event information page.
Subscribe to the newsletter to receive updated on special deals.
Check for any group discounts or early bird deals.

To obtain an invoice or receipt:
-Connect with our sales adviser or look into the confirmation email you received, which frequently contains a Booking details.
-After logging in, navigate to the "My Bookings" area of your account.
After choosing the event, search for the option to print or download an invoice or receipt.

You may place an order on our website, or you can contact us on our WhatsApp number, +91 9116918882, if you have any questions or want to modify.

Policies concerning cancellations and modifications may vary:
Review the event's specific cancellation policy listed on the website cancellation policy.

Once you have successfully booked an event:
Expect an email confirming your booking, which will include all event details and a booking reference number. You can also verify your booking status by checking the "My Bookings" section in your account. If you haven't received a confirmation email, reach out to customer support for further assistance.

Certainly, if the option is available:
Include the events you want in your cart. Proceed to the cart or checkout section. Check your choices and continue with the reservation process for all events concurrently.

To reserve an event:
Visit the events section on the website or app. Explore the list of events or utilize the search feature to locate a particular event. Choose the event that captures your interest. Click on the "Book Now" or "Register" button. Follow the instructions to enter the required information and finalize the reservation.

Once you have paid on our website, you will get an invoice to your provided email address with all booking information.

Usually accepted forms of payment are as follows:
Bank transfers, credit/debit cards, and other online payment options (such as Paytm, Phone Pay, and Google Pay)

Private options can’t be cancelled or rescheduled

Kindly read the cancellation policy for same.

Yes, you can reschedule your event if the following exceptions apply.
1) There is no possibility of rescheduling less than 24 hours before the event.
2) More than 24 hours of an event: rescheduling at no cost possible.
Note- There are no rescheduling options for events booked on February 13th and 14th, December 25th and 31st, or any other special days for Special Packages.

Please visit our cancellation section if you wanted to cancel.

Policies concerning cancellations and modifications may vary:
Review the event's specific cancellation policy listed on the website cancellation policy.

Leftover food can’t be carried away, restaurant or hotel not allowed parcel service.

No, editable items are not allowed in the premises.

It depends on the hotel/restaurant, mostly the dinner date options starts from 7PM to 11PM.

Yes

Yes

Yes

Yes, you can reschedule your non-private options if it is not less than 24 hours of your event date.

If you like a plan but want to alter it or add some extras, you may do so by clicking on our add-ons choices, which are accessible for each product on our website. Add-ons are items that may be added to plain bundles or that you yourself want to include.

Typically, we allocate 2 hours for the decorations. However, some packages may have more elaborate decorations that could require additional time beyond the 2 hours.

Private options can’t be cancelled or rescheduled.

Kindly read the cancellation policy for same.

After choosing the time and day and paying the entire package cost, you will get confirmation via the email address you provided.

If the decorations come damaged:
1. Please contact our customer care staff promptly.
2. Please provide images of the damaged products and your order number.
3. We will provide a replacement or refund as per our policy.

We can share the reference image of the decorations, for more details kindly Contact our customer support team.

Yes, we hire out decorations such giant props, backdrops, and lighting equipment. Please contact our customer service team for information on available rental products and policies.

We recommend buying decorations at least 2-4 weeks before your event. This provides enough time for processing, personalization, and delivery.

How to place an order:
1. Browse our website and choose desired package to purchase.
2. Add products to the cart.
3. Proceed to checkout, provide shipping information, and complete payment.
4. You will receive an email confirming your order information.
Or simply contact to our sales representative on +91 9116918882

Yes, we provide customizing services for decorations. You can choose from our website add-ons section or you may contact our customer support team for more customized requirements.

We provide a variety of decorations, including balloons (latex, foil, LED, themed). Proposal Decorations, Banners and garlands, Table centerpieces, Party lighting and lanterns, Decorate with themed accessories and cutouts, floral arrangements, tablecloths, runners, and chair coverings.

After choosing the date and time and paying the entire package cost, you will get confirmation via the email address you provided.

Not all decorations can be rented. The availability for rental will vary depending on the decorations and packages you choose. For simpler decorations like balloons, those items will be yours to keep. However, for premium items such as a ring or floor cabana, we will collect them the day after the event. Each package will detail which items can be rented and returned.

If you like a plan but want to alter it or add some extras, you may do so by clicking on our add-ons choices, which are accessible for each product on our website. Add-ons are items that may be added to plain bundles or that you yourself want to include.

There is no issue with this; it can be modified or improved inside the package. However, in private options, it remains unaltered.