Description
Inclusions
Need To Know
Cancellation Policy

Looking forward to plan a romantic surprise for your better half on anniversary, birthday , valentine’s day or date night ? Well surprise planner comes with a solution to that. This romantic decoration is perfect when it comes to make a romantic gesture to make your better half feel special. Be it your bed room or hotel room this setup is feasible for any room type. We got everything covered when it comes to make your evening romantic. This romantic theme is inclusive of heart shape foil balloons along with the fine quantity of rose petals to decorate the bed or cake cutting table accordingly. While walking into the room when your better half will look at the setup it will take their breath away. So don’t miss the chance to express your love towards them because life is what we make it & at the end what really matters are the memories. So book the package and get the setup ready by our team of professionals & create happy memories.

Inclusions

200 Air filled Metallic balloons(40-50 Balloons stick to the ceiling using removable tapes).
Hanging Ribbons.
Remaining 150 Balloons to be used to make Bed Standee and Floor standee.
10 Red Heart Foil Balloons.
500 gm Rose Petals.
Decorator's Conveyance charges.
All the applicable service taxes.

Need To Know

Around 40 to 50 balloons with ribbons are stick to the ceiling only and rest are placed in the form of bunches or loose on floor as per your choice.
Please arrange a ladder or stool for the decorations.
These are not helium balloons.
For same day bookings kindly call on our customer care to confirm the possibility.
Please remove the balloons after the event is over as keeping them for longer duration might result in marks.
A surcharge may apply for bookings before 12 pm (i.e. Rs 250).

Cancellation Policy

Less than 24 hours before an experience: cancellation with no refund.
24 hours to 2 days before an experience: cancellation with a 50% refund.
2 days or more before an experience: cancellation with a 90% refund.
No cancellations for special occasions like Diwali, Karwachauth, the New Year, Valentine's Day, etc.
No cancellations for cake bouquets or guitarist experiences.
Cancellations will be taken during working hours only via email at surpriseplanner8@gmail.com with the order ID.
No cancellation is possible for a private experience like a guitarist, stay, or private candlelight dinner.
In case of rain, hailstorm, nature eruption, or any other act of government, only a reschedule will be entertained, and no cancellation will be done.
In the case of a private event on the property, the property has the right to change the seating arrangements, upgrade your dining package, or cancel your event on the same day. If its get cancelled by the hotel, In such a scenario, you will get a full amount refund in your payment mode.

Location

Frequently Ask Questions

If the decorations come damaged: 1. Please contact our customer care staff promptly. 2. Please provide images of the damaged products and your order number. 3. We will provide a replacement or refund as per our policy.

We can share the reference image of the decorations, for more details kindly Contact our customer support team.

Yes, we hire out decorations such giant props, backdrops, and lighting equipment. Please contact our customer service team for information on available rental products and policies.

We recommend buying decorations at least 2-4 weeks before your event. This provides enough time for processing, personalization, and delivery.

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